Support
Questions, a billing problem, or organization pricing? We answer by email only.
Email: calendarfix@virtuoso.services
Billing
The first 10 events are free so you can try the service before paying. Purchases are final and non-refundable. If you were charged but the app still shows you as locked, email us with the address you paid with and we will fix it.
Deleting your data
Use the delete-my-data button in the app, or email us. See the privacy policy.
Useful details when you write
Which app you use (Outlook for Windows, new Outlook, Mac, iPhone, web), your region, and what the meeting shows versus what you expect. Please do not send meeting contents.
Frequently asked questions
Do I need my IT administrator?
You do not have to be an administrator to scan and fix your own calendar: you sign in with your own Microsoft account. Some organizations restrict users from approving apps, and then an administrator has to approve it once.
Can I undo a change?
Yes. Every change is logged with the event ID and the old and new times, and you can undo it for 30 days.
Do I need to update meetings I was invited to?
You cannot fix those yourself, because only the organizer can change a meeting’s time zone. The app lists the meetings you were invited to and prepares a ready-to-send email asking each organizer to fix theirs.
How much does it cost?
The first 10 events you fix are free. After that it is a one-time $5.99 CAD for every event in your account. There is no subscription.